Refund Policy

1. Seven days to change your mind

Credit packs are bought online, so you have the right of withdrawal set by article 49 of the Brazilian Consumer Defense Code (CDC): within 7 days of the purchase you can cancel it and get your money back.

• If you haven't used any credit from that pack, the refund is the full amount paid.
• If you used some of them, we refund the credits you didn't use, at that pack's price per credit (a credit already used has delivered its kit).

2. After 7 days

Credits don't expire, so there is no need to rush. After the 7 days we still refund or return credits when something went wrong on our side — for example, a charge without credits, a duplicate charge, or a kit the service could not deliver.

3. How to ask

• Use the contact form with the topic “A payment or credits” (or the e-mail in the “Who runs ResumeTailor” box on this page).
• Tell us the e-mail of your account and the date and amount of the payment.
• The refund goes back through the same payment method, via Mercado Pago or Stripe. Pix refunds are usually quick; card refunds appear on your statement according to your bank's schedule (often one or two billing cycles).

4. What happens to the credits

When a payment is refunded, the credits from it are removed from your balance. The same happens after a chargeback; accounts involved in abusive chargebacks may be suspended.

5. Free credits

The free credit you get when you create an account, and credits from promo codes or referrals, have no monetary value and are not refundable. If the purchase that earned referral credits is refunded or charged back, those credits are removed from both accounts (as far as they haven't been used).